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Passwords and photos

Steps​

  1. After create/admit, copy the temporary password from the credentials dialog (shown once).
  2. Sign in and change the password when prompted.
  3. Upload a profile photo when required (staff always; learners recommended for report cards).
  4. If a password is lost later: the user submits School ID + User ID on Forgot password. A school admin resets the password from Accounts and shares new temporary credentials. Email self-service reset links are not used.

Screenshot​

App settings

Common mistakes​

  • Expecting the temporary password to be recoverable later without an admin reset.
  • Skipping learner photos - report cards fall back to gender placeholders.
  • Trying to use an old email reset link - request a new reset with School ID + User ID instead.